How It Works
CPN drafts, files, tracks, and escalates complaints so you can stop chasing support and start getting results.
OUR SERVICES
Tell us what happened. You fill out a simple form with your problem, upload any receipts, screenshots, contracts, or emails, and give us permission to act as your authorized representative for this issue. YOU HAVE TO BECOME A MEMBER TO BE ABLE TO OPEN A CASE !
Step 1 – Open a Case
We turn your story into a clear complaint.Our U.S.–based team reads your information, organizes the timeline, reviews your documents, and prepares a professional complaint that companies and agencies actually take seriously.
Step 2 – We Review & Build Your Case
No more waiting on hold.We reach out to the company on your behalf by email, online portals, and phone when needed. We explain the issue, what went wrong, and what you’re asking for (refund, replacement, correction, etc.).
Step 3 – We Contact the Company for You
We don’t stop at the first “no.”If the company drags its feet or ignores you, we follow up and, when appropriate, escalate the complaint to regulators or other relevant channels so your case isn’t quietly buried.
Step 4 – Follow-Up & Escalation
You stay informed at every step.We keep you updated on responses, deadlines, and next steps until the case is closed. When there’s a final answer—refund, credit, correction, or other outcome—you’ll know exactly what was done and what’s next.